Digital electronic products are electronic devices containing a microprocessor manufactured for distribution and sale in the United States for general consumer purchase. Digital electronic products include desktop computers, laptop computers, tablet computers, cell phones, and smartphones.
Manufacturers of digital electronic products generally control and can restrict access to information, components, and tools necessary to diagnose, service, and repair their products.
Consumers can attempt to repair their own digital electronic products, or use the services of an authorized repair provider or independent repair provider. Authorized repair providers are merchants that have an arrangement with a manufacturer to service their products. Independent repair providers provide similar services but are not affiliated with a manufacturer. Independent repair providers may receive certifications from third-party organizations that indicate the providers' knowledge and competence with skills related to the repair of digital electronic products.
Regulations on Original Manufacturers of Digital Electronic Products.
Original manufacturers of digital electronic products sold on or after January 1, 2023, must comply with the following regulatory requirements:
Original manufacturers are not required to sell service parts that are no longer available to authorized repair providers. Original manufacturers that provide tools are not responsible for the content and functionality of such tools.
Limitations.
Original manufacturers are not required to divulge trade secrets. Agreements between original manufacturers and authorized repair providers are not abrogated or altered, but any provision purporting to waive or limit an original manufacturer's compliance with statutory requirements is unenforceable. Original manufacturers and authorized repair providers are not required to provide owners or independent repair providers with nondiagnostic and repair information subject to the terms of an authorizing agreement. Original manufacturers shall not be liable for repairs provided by independent repair providers, including any indirect, incidental, special, or consequential damages; any loss of data, privacy, or profits; or any inability to use, or reduced functionality of the digital electronic products resulting from repair. Original manufacturers do not warrant any repairs provided by independent repair providers.
Exceptions.
The regulatory obligations imposed on original manufacturers do not apply to:
Enforcement.
Violations are deemed to affect the public interest and constitute an unfair or deceptive act in trade or commerce for purposes of a Consumer Protection Act claim and shall be enforced solely by the Office of the Attorney General.
The substitute bill provides that an independent repair provider must maintain a valid repair certification, rather than a certification from a digital electronic product repair credential program. The substitute bill also eliminates the provision allowing an original manufacturer to provide a training program and certification process for licensed businesses as an alternative option to regulatory compliance.
(In support) This bill would give people options for fixing their broken devices. The premise that people cannot effectively choose how to best repair their devices is faulty. When original manufacturers control who is authorized to fix their devices, they can charge anything they want or push consumers to buy new devices. Even if a person never intends to take a device to a local repair shop instead of the manufacturer's authorized shop, forcing manufacturers to compete with independent repair providers promotes honesty. The technology industry is at a turning point where newer devices are more frequently designed with features that undermine independent repair work. Small businesses may not be able to compete with authorized repair providers in this changing landscape.
According to the Environmental Protection Agency, electronic waste is the fastest growing source of municipal waste in the United States. Every day in Washington, over 8,700 phones are thrown away. This bill would have a positive impact on the environment by extending the life and sustainability of technology we would otherwise throw away, thereby reducing carbon emissions and other ecological harms.
Device repairability is important in remote learning environments where devices have become a core part of basic education. This is especially evident due to the ongoing pandemic. Closing the digital divide and promoting equity requires everyone to have access to affordable, fast Internet; digital literacy skills; and appropriate, working devices. Having the ability to work freely with devices may also foster curiosity and encourage people to pursue a career in technology. Nothing in the bill conflicts with manufacturers' rights with regard to intellectual property.
(Opposed) Consumers already have a variety of professional repair options through authorized repair networks. These networks, which include local and small businesses, continue to expand in response to the increased need for repairs. Manufacturers should be able to require repair providers to receive appropriate training and possess the qualifications to ensure repairs are conducted properly and safely. For example, due to the high energy density and flammable characteristics of lithium ion batteries, many jurisdictions have adopted laws restricting the use, storage, and transport of batteries. Installing a battery may require special knowledge and training to understanding the safety features of the battery, and compromising those safety features may lead to battery failures or a thermal runaway event. Even with the correct tools, consumers and independent repair providers have limited knowledge of these sophisticated safety features. This bill would provide unvetted third parties with sensitive diagnostic information, software, tools, and parts, without imposing the consumer protections typically afforded through authorized repair networks, such as quality and safety assurances.
Many diagnostic programs are developed at significant cost to manufacturers and are confidential or licensed under contractual arrangements. The protection of intellectual property is a legitimate and important aspect of sustaining any industry. This bill would require manufacturers to grant access to those programs without the protections afforded by an authorized repair relationship.