Washington Retail Workforce Report. 
A 2023 report on the Washington retail workforce found the industry has a turnover rate in excess of 60 percent, due in part to the service and support nature of most retail labor, seasonality, and lack of clear advancement incentives.  Two main action points arose from the report: 

• the standardization of credentials within the retail industry; and 
• making credits stackable, which is the ability to transfer credits and continue education.

The report also made the following policy recommendations: 

• establish a collaborative industry work group to design retail sector training programs, spanning entry-level to management roles, addressing gaps outlined in the report;
• conduct pilot programs for short-term credentialing and microcredentialing programs relevant to the retail sector;
• conduct a feasibility study exploring requirements and capacity necessary to develop a Learning and Employment Record platform, which would provide a comprehensive digital record of an individual?s skills, competencies, credentials, and employment history that may be able to show a complete picture of an individual?s education and work experiences;
• work with education and accreditation bodies to recognize more retail-industry recognized credentials, competency-based credit, and other credit for prior learning avenues;
• support funding for existing incumbent worker training programs to include the Job Skills Program and Incumbent Worker Training program;
• conduct a feasibility study to develop a statewide institutional mapping tool that charts employers offering retail jobs, including required skills and competencies, and potential earnings based on varying levels of credentials and experience;
• create a statewide database of retail businesses willing and able to hire justice-involved workers and other underserved groups that have completed relevant retail training; and 
• establish guidance on how employers can attract and retain employees, particularly those employees experiencing barriers to employment.

The Washington State Board for Community and Technical Colleges must establish a retail industry work group consisting of higher education, business, labor, and workforce development representatives with expertise in the retail workforce.  The work group must identify and report to the Legislature by October 1, 2025, the following:

• degrees, certificates, state-registered apprenticeship programs, and education programs of value to the retail workforce;
• gaps in educational opportunities and skill development in existing academic programs;
• best practices in program design and curriculum for high-quality credentials in support of the retail sector;
• career pathways for individuals in the retail sector with a focus on stackable credentials; and
• any barriers individuals face in attaining high-quality credentials in support of a retail career.

The work group must also recommend up to four colleges for pilot programs for short-term credentials and microcredentials in support of the retail workforce.  These pilot programs must be designed with the best practices in program design and curriculum for high-quality credentials in support of the retail sector.