6386-S.E AMH NIXO DONN 010

ESSB 6386 - H AMD TO APP COMM AMD (H-5297.5/06) 958

By Representative Nixon

ADOPTED 2/24/2006

   On page 49, line 23, after "network." insert "The Department shall investigate the potential savings in operational costs of 211 emergency services network of using voice-over-IP technology to interconnect 211 call centers over existing state-operated high-speed data networks rather than over traditional or switched telephone circuits, and the potential cost savings of using Voice-over-IP-based PBX, ACD, and telephone technology in new call centers. The Department shall submit a report in electronic form to the appropriate committees of the legislature on the potential for savings on or before December 1, 2006."

EFFECT: Adds a provision for the Military Department to conduct a study of the most cost effective call center technology and provide an electronic report to appropriate committees of the legislature by December 1, 2006.

FISCAL IMPACT: None.