WHEREAS, The Washington
Performance Partnership was established to improve the performance of
Washington state government, measured in terms of quality of customer service,
accountability for cost-effective services, and productivity; and
WHEREAS, RCW 43.88B.007
provides that it is the intent of the governor and the legislature to improve
state government performance through a commitment to continuous improvement and
not through a one-time or short-term effort that would largely serve to
redefine problems rather than identify solutions; and
WHEREAS, RCW 43.88B.030
requires the Washington Performance Partnership Council to submit to the
legislature an initial statement of strategic intent for Washington state
government; and
WHEREAS, The strategic
intent shall be a clear statement of general goals for the state of Washington,
the basic services that Washington state citizens desire, and the priorities
and values that are centered on the customers of state government; and
WHEREAS, The Washington
Performance Partnership Council shall continually consult with world-class
corporations in Washington state in developing improvement processes and
articulating strategic intent;
NOW, THEREFORE, BE IT
RESOLVED, By the Senate of the state of Washington, the House of Representatives
concurring, That the following Washington Performance Partnership statement of
strategic intent is hereby accepted:
"(1) The vision of
the Washington Performance Partnership is that Washington state government will
be the most effective and best performing service organization in the state.
(2) Fundamental to our
success in achieving our vision are these five basic values:
(a) Service - We take
pride in serving the public. They are our customers and our employers;
(b) Quality - The
quality of our services and products is our number one priority. Total
commitment to continuous quality improvement is expected of our employees and
our government leaders;
(c) Accountability - We
are prudent and effective in the use of the resources entrusted to us. We
expect superior results and are accountable for those results;
(d) People - Employee
involvement and collaborative partnership among our employees, leaders, and
customers are critical to our success. We recognize and value diversity,
development, and teamwork as vital elements of an effective work force; and
(e) Communication -
Regular, reliable, and effective communication between our leaders, employees,
and customers is fundamental to achieving our objectives. Our communications
are accurate and expressed in terms of measurements and facts.
(3) The following
principles will guide the activities of the Washington Performance Partnership:
(a) Customers are the
focus of everything we do: We listen to our customers. Understanding customer
preferences and pursuing customer satisfaction is critical to our success;
(b) Employees are
empowered to perform successfully: We know what is expected of us: We have
the skills, authority, and resources to do our jobs well. We seek continuous
feedback on how we are doing and we accept responsibility for our performance;
(c) Leadership is
committed to quality: We sustain working partnerships with each other, state
employees, and the citizens of our state. We set clear goals and expectations,
provide essential support, and base decisions on accurate information;
(d) We are responsible
for results: The ultimate measure of our success is how well we achieve the
results expected of state government. We identify clear performance standards
and use them to measure our progress; and
(e) We are
cost-effective: We add the greatest value possible for each dollar we spend.
(4) The purpose of the
Washington Performance Partnership will be achieved through a continuous
improvement process throughout state government that is designed to improve
service quality, customer satisfaction, accountability, and measurable
performance. The continuous improvement process will be based on an analysis
of each agency’s core processes, strategic planning, leadership, human resources,
key support systems, services, and customers.
The continuous
improvement process shall include clear performance measures for agencies to
evaluate their performance against targeted results; implementation of customer
and employee satisfaction measures; and successful practices that improve
supplier-vendor performance and empower employees through work force education
and involvement.
(5) By
engaging in this performance improvement process, and through gubernatorial and
legislative strategic policy actions, the state of Washington will have a more
effective and efficient state government and will deliver services that reflect
public priorities."
