BILL REQ. #: Z-1095.1
State of Washington | 61st Legislature | 2010 Regular Session |
Read first time 01/13/10. Referred to Committee on Financial Institutions, Housing & Insurance.
AN ACT Relating to escrow agents; amending RCW 18.44.011, 18.44.021, 18.44.031, 18.44.091, 18.44.121, 18.44.201, 18.44.301, 18.44.195, and 18.44.430; and adding new sections to chapter 18.44 RCW.
BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF WASHINGTON:
Sec. 1 RCW 18.44.011 and 1999 c 30 s 1 are each amended to read
as follows:
((Unless a different meaning is apparent from the context, terms
used in this chapter shall have the following meanings:)) The
definitions in this section apply throughout this chapter unless the
context clearly requires otherwise.
(1) "Department" means the department of financial institutions.
(2) "Director" means the director of financial institutions, or his
or her duly authorized representative.
(3) "Director of licensing" means the director of the department of
licensing, or his or her duly authorized representative.
(4) "Escrow" means any transaction, except the acts of a qualified
intermediary in facilitating an exchange under section 1031 of the
internal revenue code, wherein any person or persons, for the purpose
of effecting and closing the sale, purchase, exchange, transfer,
encumbrance, or lease of real or personal property to another person or
persons, delivers any written instrument, money, evidence of title to
real or personal property, or other thing of value to a third person to
be held by such third person until the happening of a specified event
or the performance of a prescribed condition or conditions, when it is
then to be delivered by such third person, in compliance with
instructions under which he or she is to act, to a grantee, grantor,
promisee, promisor, obligee, obligor, lessee, lessor, bailee, bailor,
or any agent or employee thereof. For purposes of this definition,
escrow includes the collection of payments and the performance of
related services by a third party in connection with a loan secured by
a lien on real or personal property but excludes vessel transfers.
(5) "Split escrow" means a transaction in which two or more escrow
agents act to effect and close an escrow transaction.
(6) "Escrow agent" means any person engaged in the business of
performing for compensation the duties of the third person referred to
in subsection (4) of this section.
(7) "Licensed escrow agent" means any sole proprietorship, firm,
association, partnership, or corporation holding a license as an escrow
agent under the provisions of this chapter.
(8) "Person" means a natural person, firm, association,
partnership, corporation, limited liability company, or the plural
thereof, whether resident, nonresident, citizen, or not.
(9) "Licensed escrow officer" means any natural person handling
escrow transactions and licensed as such by the director.
(10) "Designated escrow officer" means any licensed escrow officer
designated by a licensed escrow agent and approved by the director as
the licensed escrow officer responsible for supervising that agent's
handling of escrow transactions, management of the agent's trust
account, and supervision of all other licensed escrow officers employed
by the agent.
(11) "Escrow commission" means the escrow commission of the state
of Washington created by RCW 18.44.500.
(12) "Controlling person" is any person who owns or controls ten
percent or more of the beneficial ownership of any escrow agent,
regardless of the form of business organization employed and regardless
of whether such interest stands in such person's true name or in the
name of a nominee.
Sec. 2 RCW 18.44.021 and 1999 c 30 s 2 are each amended to read
as follows:
It shall be unlawful for any person to engage in business as an
escrow agent by performing escrows or any of the functions of an escrow
agent as described in RCW 18.44.011(4) within this state or with
respect to transactions that involve personal property or real property
located in this state unless such person possesses a valid license
issued by the director pursuant to this chapter. The licensing
requirements of this chapter shall not apply to:
(1) Any person doing business under the law of this state or the
United States relating to banks, trust companies, mutual savings banks,
savings and loan associations, credit unions, insurance companies, or
any federally approved agency or lending institution under the national
housing act (12 U.S.C. Sec. 1703).
(2) Any person licensed to practice law in this state while engaged
in the performance of his or her professional duties: PROVIDED, That
no separate compensation or gain is received for escrow services, and
the service is provided under the same legal entity as the law
practice. Any attorney who is principally engaged as an escrow agent
is required to be licensed. If an attorney holds himself or herself
out publicly as being able to perform the services of an escrow agent,
he or she is principally engaged as an escrow agent.
(3) Any real estate company, broker, or agent subject to the
jurisdiction of the director of licensing while performing acts in the
course of or incidental to sales or purchases of real or personal
property handled or negotiated by such real estate company, broker, or
agent: PROVIDED, That no compensation is received for escrow services.
(4) Any transaction in which money or other property is paid to,
deposited with, or transferred to a joint control agent for disbursal
or use in payment of the cost of labor, material, services, permits,
fees, or other items of expense incurred in the construction of
improvements upon real property.
(5) Any receiver, trustee in bankruptcy, executor, administrator,
guardian, or other person acting under the supervision or order of any
superior court of this state or of any federal court.
(6) Title insurance companies having a valid certificate of
authority issued by the insurance commissioner of this state and title
insurance agents having a valid license as a title insurance agent
issued by the insurance commissioner of this state.
Sec. 3 RCW 18.44.031 and 2005 c 274 s 224 are each amended to
read as follows:
An application for an escrow agent license shall be in writing in
such form as is prescribed by the director, and shall be verified on
oath by the applicant. An application for an escrow agent license
shall include ((fingerprints for all officers, directors, owners,
partners, and controlling persons, and, unless waived by the
director,)) the following:
(1) The applicant's form of business organization and place of
organization;
(2) Information concerning the identity of the applicant, and its
officers, directors, owners, partners, controlling persons, and
employees, including fingerprints for submission to the Washington
state patrol, the federal bureau of investigation, and any government
agency or subdivision authorized to receive information for state and
national criminal history background checks; personal history;
experience; business record; purposes; and other pertinent facts, as
the director may reasonably require. The director may also request
criminal history record information, including nonconviction data, as
defined by RCW 10.97.030. The department may disseminate nonconviction
data obtained under this section only to criminal justice agencies.
The applicant must pay the cost of fingerprinting and processing the
fingerprints by the department;
(3) If the applicant is a corporation or limited liability company,
the address of its physical location, a list of officers, controlling
persons, and directors of such corporation or company and their
residential addresses, telephone numbers, and other identifying
information as the director may determine by rule. If the applicant is
a sole proprietorship or partnership, the address of its business
location, a list of owners, partners, or controlling persons and their
residential addresses, telephone numbers, and other identifying
information as the director may determine by rule. Any information in
the application regarding the personal residential address or telephone
number of any officer, director, partner, owner, controlling person, or
employee is exempt from the public records disclosure requirements of
chapter 42.56 RCW;
(((3))) (4) In the event the applicant is doing business under an
assumed name, a copy of the master business license with the registered
trade name shown;
(((4))) (5) The qualifications and business history of the
applicant and all of its officers, directors, owners, partners, and
controlling persons;
(((5))) (6) A personal credit report from a recognized credit
reporting bureau satisfactory to the director on all officers,
directors, owners, partners, and controlling persons of the applicant;
(((6))) (7) Whether any of the officers, directors, owners,
partners, or controlling persons have been convicted of any crime
within the preceding ten years which relates directly to the business
or duties of escrow agents, or have suffered a judgment within the
preceding five years in any civil action involving fraud,
misrepresentation, any unfair or deceptive act or practice, or
conversion;
(((7))) (8) The identity of the licensed escrow officer designated
by the escrow agent as the designated escrow officer responsible for
supervising the agent's escrow activity;
(((8))) (9) Evidence of compliance with the bonding and insurance
requirements of RCW 18.44.201; and
(((9))) (10) Any other information the director may require by
rule. The director may share any information contained within a
license application, including fingerprints, with the federal bureau of
investigation and other regulatory or law enforcement agencies.
NEW SECTION. Sec. 4 A new section is added to chapter 18.44 RCW
to read as follows:
(1) A licensed escrow agent may not directly or indirectly employ
a person who will be handling escrow transactions who has been
convicted of, or pled guilty or nolo contrendre to, a felony or a gross
misdemeanor involving dishonesty within the last seven years.
(2) A licensed escrow agent may not directly or indirectly employ
a person who receives money for trust accounts, disburses funds, or
acts as a signatory on trust accounts if the person has shown a
disregard in the management of his or her financial condition in the
last three years.
(3) The director may adopt rules to implement this section.
Sec. 5 RCW 18.44.091 and 1999 c 30 s 25 are each amended to read
as follows:
Every escrow officer license issued under the provisions of this
chapter expires on the date one year from the date of issue which date
will henceforth be the renewal date. An annual license renewal fee in
the same amount must be paid on or before each renewal date: PROVIDED,
That licenses issued or renewed prior to September 21, 1977, shall use
the existing renewal date as the date of issue. If the application for
a license renewal is not received by the director on or before the
renewal date such license is expired and any activity conducted is
unlicensed activity in violation of this chapter. The license may be
reinstated at any time prior to ((the next succeeding renewal date
following its expiration)) sixty days after renewal upon the payment to
the director of the annual renewal fee ((then in default)). Acceptance
by the director of an application for renewal after the renewal date
shall not be a waiver of the delinquency. Licenses not renewed within
((one year of)) sixty days after the renewal date ((then in default))
shall be canceled. A new license may be obtained by satisfying the
procedures and qualifications for initial licensing, including where
applicable successful completion of examinations.
Sec. 6 RCW 18.44.121 and 2001 c 177 s 3 are each amended to read
as follows:
(1) The director shall charge and collect the following fees ((as
established by rule by the director)):
(((1))) (a) A fee for filing an original or a renewal application
for an escrow agent license, a fee for each application for an
additional licensed location, a fee for an application for a change of
address for an escrow agent, annual fees for the first office or
location and for each additional office or location, and under RCW
43.135.055 the director shall set the annual fee for an escrow agent
license up to five hundred sixty-five dollars in fiscal year 2000.
(((2))) (b) A fee for filing an original or a renewal application
for an escrow officer license, a fee for an application for a change of
address for each escrow officer license being so changed, a fee to
activate an inactive escrow officer license or transfer an escrow
officer license, and under RCW 43.135.055 the director shall set the
annual fee for an escrow officer license up to two hundred thirty-five
dollars in fiscal year 2000.
(((3))) (c) A fee for filing an application for a duplicate of an
escrow agent license or of an escrow officer license lost, stolen,
destroyed, or for replacement.
(((4))) (d) A fee for providing license examinations.
(((5))) (e) An hourly audit fee. In setting this fee, the director
shall ensure that every examination and audit, or any part of the
examination or audit, of any person licensed or subject to licensing in
this state requiring travel and services outside this state by the
director or by employees designated by the director, shall be at the
expense of the person examined or audited at the hourly rate
established by the director, plus the per diem compensation and actual
travel expenses incurred by the director or his or her employees
conducting the examination or audit. When making any examination or
audit under this chapter, the director may retain attorneys,
appraisers, independent certified public accountants, or other
professionals and specialists as examiners or auditors, the cost of
which shall be borne by the person who is the subject of the
examination or audit.
(2) In establishing these fees, the director shall set the fees at
a sufficient level to defray the costs of administering this chapter.
(3) All fees received by the director under this chapter shall be
paid into the state treasury to the credit of the financial services
regulation fund.
Sec. 7 RCW 18.44.201 and 1999 c 30 s 5 are each amended to read
as follows:
(1) At the time of filing an application for an escrow agent
license, or any renewal or reinstatement of an escrow agent license,
the applicant shall provide satisfactory evidence to the director of
having obtained the following as evidence of financial responsibility:
(a) A fidelity bond providing coverage in the aggregate amount of
two hundred thousand dollars with a deductible no greater than ten
thousand dollars covering each corporate officer, partner, escrow
officer, and employee of the applicant engaged in escrow transactions;
(b) An errors and omissions policy issued to the escrow agent
providing coverage in the minimum aggregate amount of fifty thousand
dollars or, alternatively, cash or securities in the principal amount
of fifty thousand dollars deposited in an approved depository on
condition that they be available for payment of any claim payable under
an equivalent errors and omissions policy in that amount and pursuant
to rules and regulations adopted by the department for that purpose;
and
(c) A surety bond in the amount of ten thousand dollars executed by
the applicant as obligor and by a surety company authorized to do a
surety business in this state as surety, unless the fidelity bond
obtained by the licensee to satisfy the requirement in (a) of this
subsection does not have a deductible. The bond shall run to the state
of Washington as obligee, and shall run to the benefit of the state and
any person or persons who suffer loss by reason of the applicant's or
its employee's violation of this chapter. The bond shall be
conditioned that the obligor as licensee will faithfully conform to and
abide by this chapter and all rules adopted under this chapter, and
shall reimburse all persons who suffer loss by reason of a violation of
this chapter or rules adopted under this chapter. The bond shall be
continuous and may be canceled by the surety upon the surety giving
written notice to the director of its intent to cancel the bond. The
cancellation shall be effective thirty days after the notice is
received by the director. Whether or not the bond is renewed,
continued, reinstated, reissued, or otherwise extended, replaced, or
modified, including increases or decreases in the penal sum, it shall
be considered one continuous obligation, and the surety upon the bond
shall not be liable in an aggregate amount exceeding the penal sum set
forth on the face of the bond. In no event shall the penal sum, or any
portion thereof, at two or more points in time be added together in
determining the surety's liability. The bond shall not be liable for
any penalties imposed on the licensee, including but not limited to,
any increased damages or attorneys' fees, or both, awarded under RCW
19.86.090.
(2) For the purposes of this section, a "fidelity bond" shall mean
a primary commercial blanket bond or its equivalent satisfactory to the
director and written by an insurer authorized to transact this line of
business in the state of Washington. Such bond shall provide fidelity
coverage for any fraudulent or dishonest acts committed by any one or
more of the ((employees or officers as defined in the bond,)) corporate
officers, partners, sole practitioners, escrow officers, and employees
of the applicant engaged in escrow transactions acting alone or in
collusion with others. This bond shall be for the sole benefit of the
escrow agent and under no circumstances whatsoever shall the bonding
company be liable under the bond to any other party unless the
corporate officer, partner, or sole practitioner commits a fraudulent
or dishonest act, in which case, the bond shall be for the benefit of
the harmed consumer. The bond shall name the escrow agent as obligee
and shall protect the obligee against the loss of money or other real
or personal property belonging to the obligee, or in which the obligee
has a pecuniary interest, or for which the obligee is legally liable or
held by the obligee in any capacity, whether the obligee is legally
liable therefor or not. An escrow agent's bond must be maintained
until all accounts have been reconciled and the escrow trust account
balance is zero. The bond may be canceled by the insurer upon delivery
of thirty days' written notice to the director and to the escrow agent.
(3) In the event that fidelity coverage is not available for any
fraudulent or dishonest act committed by any one or more of the
corporate officers, partners, sole practitioners, escrow officers, and
employees of the applicant engaged in escrow transactions acting alone
or in collusion with others, the applicant shall file and maintain a
surety bond in an amount the director deems adequate to protect the
public interest, executed by the applicant as obligor and by a surety
company authorized to do a surety business in this state as surety.
The bonding requirement as established by the director by rule shall
take the form of a range of bond amounts that vary according to the
average monthly balance of client trust funds of the applicant. The
minimum surety bond is twenty thousand dollars, and the maximum is two
hundred fifty thousand dollars. The bond shall run to the state of
Washington as obligee, and shall run to the benefit of the state and
any person or persons who suffer loss by reason of a violation of this
chapter by the applicant, corporate officers, partners, sole
practitioners, escrow officers, or employees. The bond shall be
conditioned that the obligor as licensee will faithfully conform to and
abide by this chapter and all rules adopted under this chapter and
shall reimburse all persons who suffer loss by reason of a violation of
this chapter or rules adopted under this chapter. The bond shall be
continuous and may be canceled by the surety upon the surety giving
written notice to the director of its intent to cancel the bond. The
cancellation is effective thirty days after the notice is received by
the director. Whether or not the bond is renewed, continued,
reinstated, reissued, or otherwise extended, replaced, or modified,
including increases or decreases in the penal sum, it shall be
considered one continuous obligation, and the surety upon the bond
shall not be liable in an aggregate amount exceeding the penal sum set
forth on the face of the bond. In no event shall the penal sum, or any
portion thereof, at two or more points in time be added together in
determining the surety's liability. The bond shall not be liable for
any penalties imposed on the licensee, including but not limited to,
any increased damages or attorneys' fees, or both, awarded under RCW
19.86.090.
(4) For the purposes of this section, an "errors and omissions
policy" shall mean a group or individual insurance policy satisfactory
to the director and issued by an insurer authorized to transact
insurance business in the state of Washington. Such policy shall
provide coverage for unintentional errors and omissions of the escrow
agent and its employees, and may be canceled by the insurer upon
delivery of thirty days' written notice to the director and to the
escrow agent.
(((4))) (5) Except as provided in RCW 18.44.221, the fidelity bond,
surety bond, and the errors and omissions policy required by this
section shall be kept in full force and effect as a condition precedent
to the escrow agent's authority to transact escrow business in this
state, and the escrow agent shall supply the director with satisfactory
evidence thereof upon request.
Sec. 8 RCW 18.44.301 and 1999 c 30 s 9 are each amended to read
as follows:
It is a violation of this chapter for any escrow agent, controlling
person, officer, designated escrow officer, independent contractor,
employee of an escrow business, or other person subject to this chapter
to:
(1) Directly or indirectly employ any scheme, device, or artifice
to defraud or mislead borrowers or lenders or to defraud any person;
(2) Directly or indirectly engage in any unfair or deceptive
practice toward any person;
(3) Directly or indirectly obtain property by fraud or
misrepresentation;
(4) Knowingly make, publish, or disseminate any false, deceptive,
or misleading information in the conduct of the business of escrow, or
relative to the business of escrow or relative to any person engaged
therein;
(5) Knowingly receive or take possession for personal use of any
property of any escrow business, other than in payment authorized by
this chapter, and with intent to defraud, omit to make, or cause or
direct to be made, a full and true entry thereof in the books and
accounts of the business;
(6) Make or concur in making any false entry, or omit or concur in
omitting to make any material entry, in its books or accounts;
(7) Knowingly make or publish, or concur in making or publishing
any written report, exhibit, or statement of its affairs or pecuniary
condition containing any material statement which is false, or omit or
concur in omitting any statement required by law to be contained
therein;
(8) Willfully fail to make any proper entry in the books of the
escrow business as required by law;
(9) Fail to disclose in a timely manner to the other officers,
directors, controlling persons, designated escrow officer, or other
licensed escrow officers the receipt of service of a notice of an
application for an injunction or other legal process affecting the
property or business of an escrow agent, including in the case of a
licensed escrow agent an order to cease and desist or other order of
the director; ((or))
(10) Fail to make any report or statement lawfully required by the
director or other public official;
(11) Fail to comply with any requirement of any applicable federal
or state act including the truth-in-lending act, 15 U.S.C. Sec. 1601 et
seq. and Regulation Z, 12 C.F.R. Sec. 226; the real estate settlement
procedures act, 12 U.S.C. Sec. 2601 et seq. and Regulation X, 24 C.F.R.
Sec. 3500; the equal credit opportunity act, 15 U.S.C. Sec. 1691 et
seq. and Regulation B, Sec. 202.9, 202.11, and 202.12; Title V,
Subtitle A of the financial modernization act of 1999 (known as the
Gramm-Leach-Bliley act), 12 U.S.C. Secs. 6801-6809; the federal trade
commission's privacy rules, 16 C.F.R. Secs. 313-314, mandated by the
Gramm-Leach-Bliley act; as these acts existed on January 1, 2007, or
such subsequent date as may be provided by the department by rule, or
any other applicable escrow activities covered by the acts; or
(12) Collecting a fee for tracking unclaimed funds unless it is a
bona fide out-of-pocket expense or converting unclaimed funds for
personal use.
Sec. 9 RCW 18.44.195 and 1999 c 30 s 4 are each amended to read
as follows:
(1) Any person desiring to become a licensed escrow officer must
successfully pass an examination as required by the director.
(2) ((The escrow officer examination shall encompass the following:)) The examination shall be in such form as prescribed by the
director with the advice of the escrow commission((
(a) Appropriate knowledge of the English language, including
reading, writing, and arithmetic;
(b) An understanding of the principles of real estate conveyancing
and the general purposes and legal effects of deeds, mortgages, deeds
of trust, contracts of sale, exchanges, rental and optional agreements,
leases, earnest money agreements, personal property transfers, and
encumbrances;
(c) An understanding of the obligations between principal and
agent;
(d) An understanding of the meaning and nature of encumbrances upon
real property;
(e) An understanding of the principles and practice of trust
accounting; and
(f) An understanding of the escrow agent registration act and other
applicable law such as the real estate settlement procedures act, 12
U.S.C. Sec. 2601, and regulation X, 24 C.F.R. Sec. 3500.
(3), and shall be given
at least annually)).
Sec. 10 RCW 18.44.430 and 1999 c 30 s 22 are each amended to read
as follows:
(1) The director may, upon notice to the escrow agent and to the
insurer providing coverage under RCW 18.44.201, deny, suspend, decline
to renew, or revoke the license of any escrow agent or escrow officer
if the director finds that the applicant or any partner, officer,
director, controlling person, or employee has committed any of the
following acts or engaged in any of the following conduct:
(a) Obtaining a license by means of fraud, misrepresentation,
concealment, or through the mistake or inadvertence of the director.
(b) Violating any of the provisions of this chapter or any lawful
rules made by the director pursuant thereto.
(c) The commission of a crime against the laws of this or any other
state or government, involving moral turpitude or dishonest dealings.
(d) Knowingly committing or being a party to, any material fraud,
misrepresentation, concealment, conspiracy, collusion, trick, scheme,
or device whereby any other person lawfully relying upon the word,
representation, or conduct of the licensee or agent or any partner,
officer, director, controlling person, or employee acts to his or her
injury or damage.
(e) Conversion of any money, contract, deed, note, mortgage, or
abstract or other evidence of title to his or her own use or to the use
of his or her principal or of any other person, when delivered to him
or her in trust or on condition, in violation of the trust or before
the happening of the condition; and failure to return any money or
contract, deed, note, mortgage, abstract, or other evidence of title
within thirty days after the owner thereof is entitled thereto, and
makes demand therefor, shall be prima facie evidence of such
conversion.
(f) Failing, upon demand, to disclose any information within his or
her knowledge to, or to produce any document, book, or record in his or
her possession for inspection of, the director or his or her authorized
representatives.
(g) Committing any act of fraudulent or dishonest dealing, and a
certified copy of the final holding of any court of competent
jurisdiction in such matter shall be conclusive evidence in any hearing
under this chapter.
(h) Accepting, taking, or charging any undisclosed commission,
rebate, or direct profit on expenditures made for the principal.
(i) Committing acts or engaging in conduct that demonstrates the
applicant or licensee to be incompetent or untrustworthy, or a source
of injury and loss to the public.
(2) Any conduct of an applicant or licensee that constitutes
grounds for enforcement action under this chapter is sufficient
regardless of whether the conduct took place within or outside of the
state of Washington.
(3) In addition to or in lieu of a license suspension, revocation,
or denial, the director may assess a fine of up to one hundred dollars
per day for each ((day's)) violation of this chapter or rules adopted
under this chapter and may remove and/or prohibit from participation in
the conduct of the affairs of any licensed escrow agent, any officer,
controlling person, director, employee, or licensed escrow officer.
(4) In addition to or in lieu of (a) a license suspension,
revocation, or denial, or (b) fines payable to the department, the
director may order an escrow agent, officer, controlling person,
director, employee, or licensed escrow officer violating this chapter
to make restitution to an injured consumer.
NEW SECTION. Sec. 11 A new section is added to chapter 18.44 RCW
to read as follows:
(1) The director may immediately take possession of the property
and business of a licensee whenever it appears to the director that, as
a result of an examination, report, investigation, or complaint:
(a) The licensee is conducting its business in such an unsafe or
unsound manner as to render its further operations hazardous to the
public;
(b) The licensee has suspended payment of its trust obligations; or
(c) The licensee neglects or refuses to comply with any order of
the director made pursuant to this chapter unless the enforcement of
such an order is restrained in a proceeding brought by the licensee.
(2) The director may retain possession of the licensee's property
and business until the licensee resumes business or its affairs are
finally liquidated as provided in RCW 18.44.470. The licensee may only
resume business upon those terms as the director may prescribe.
NEW SECTION. Sec. 12 A new section is added to chapter 18.44 RCW
to read as follows:
(1) During the time that the director retains possession of the
property and business of a licensee, the director has the power and
authority to conduct the licensee's business and take any action on
behalf of the licensee that the licensee could lawfully take on its own
behalf, including but not limited to discontinuing any violations and
unsafe or injurious practices, making good any deficiencies, and making
claims against the licensee's fidelity bond, errors and omissions bond,
or surety bond on behalf of the company.
(2) The director, the department, and its employees are not subject
to liability for actions under this section and section 11 of this act
and no moneys from the department's fund may be required to be expended
on behalf of the licensee or the licensee's clients, creditors,
employees, shareholders, members, investors, or any other party or
entity.