| Passed by the Senate February 16, 2010 YEAS 46 ________________________________________ President of the Senate Passed by the House February 28, 2010 YEAS 87 ________________________________________ Speaker of the House of Representatives | I, Thomas Hoemann, Secretary of the Senate of the State of Washington, do hereby certify that the attached is SUBSTITUTE SENATE BILL 6584 as passed by the Senate and the House of Representatives on the dates hereon set forth. ________________________________________ Secretary | |
| Approved ________________________________________ Governor of the State of Washington | Secretary of State State of Washington |
| State of Washington | 61st Legislature | 2010 Regular Session |
READ FIRST TIME 02/03/10.
AN ACT Relating to monitoring customer complaints and appeals and reporting them to the legislature; and adding a new section to chapter 41.05 RCW.
BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF WASHINGTON:
NEW SECTION. Sec. 1 A new section is added to chapter 41.05 RCW
to read as follows:
Beginning in 2011, the state health care authority must process as
a complaint an enrollee's expression of dissatisfaction about customer
service or the quality or availability of a health service. The agency
must require that each health plan that provides medical insurance
offered under this chapter, including plans created by insuring
entities, plans not subject to the provisions of Title 48 RCW, and
plans created under RCW 41.05.140 must submit a summary of customer
service complaints and appeals to the agency to be included in an
annual report to the legislature. Each annual report must summarize
the complaints and appeals processed by the state health care authority
and contracted carriers in the preceding twelve months, and include an
analysis of any trends identified. The report must be must complete by
September 30th of each year.