BILL REQ. #: H-2998.1
| State of Washington | 62nd Legislature | 2011 2nd Special Session |
Read first time 12/05/11. Referred to Committee on Health Care & Wellness.
AN ACT Relating to establishing the office of the health care authority ombudsman; and adding a new section to chapter 48.02 RCW.
BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF WASHINGTON:
NEW SECTION. Sec. 1 A new section is added to chapter 48.02 RCW
to read as follows:
There is established, within the office of the insurance
commissioner, the volunteer position of health care authority
ombudsman. The duties of this office are:
(1) To research and respond to subscriber calls and complaints in
a timely manner;
(2) To ensure that health care authority and public employees'
benefits board staff are responsive to subscribers' needs and problems;
and
(3) To monitor, assess, and evaluate the quality control of
services to ensure satisfactory resolution of subscriber health care
problems and concerns.