SB 6610 - DIGEST |
Requires the student achievement council to designate a student loan ombuds within the office of student financial assistance to provide timely assistance to student loan borrowers of student education loans. |
Requires the student loan ombuds, in consultation with the attorney general and the director of the department of financial institutions, to: (1) Receive, review, and refer complaints from borrowers to the attorney general or the department of financial institutions; |
(2) Compile and analyze data on borrower complaints; |
(3) Assist borrowers to understand their rights and responsibilities under the terms of loans; |
(4) Provide information on, and make recommendations for resolving, the problems and concerns of borrowers; |
(5) Analyze and monitor the development and implementation of all laws, rules, regulations, and policies relating to borrowers and recommend changes as necessary; |
(6) Review the complete loan history for a borrower who has provided written consent for the review; and |
(7) Disseminate information concerning the availability of the ombuds to assist borrowers, potential borrowers, and others with student loan servicing concerns. |
Creates the student loan ombuds account. |