In 2006 the Office of the Education Ombuds (OEO) was created within the Office of the Governor to provide information to parents, students, and others regarding their rights and responsibilities with respect to the state's public elementary and secondary education system and to advocate on behalf of students. It is the lead agency for providing resources to families about public school antiharassment policies and strategies. All matters are treated as confidential by the OEO, except as necessary to perform the duties of the office.
The OEO describes its role as: listening to concerns and addressing questions about the public education system; using informal conflict resolution tools to support collaborative problem-solving and promote education justice; providing coaching, facilitation, training about family and community engagement, and systems advocacy; and collecting data and identifying trends to guide its education policy recommendations.
The OEO produces an annual report describing the work of the office and making recommendations to increase family and community involvement in public education and to improve educational opportunities for all students.
At least annually, public schools must notify parents or guardians; students, including students in residential schools, detention facilities, and adult correctional facilities; and school employees about the services available through the Office of the Education Ombuds (OEO).
Beginning September 1, 2021, each public school must perform either of the following actions:
Public schools are encouraged to perform both of these actions.
Beginning September 1, 2021, the OEO must annually develop and make available a template of the required notification information. The OEO must also translate this template into Spanish and include other languages as resources allow.