(1) A complaint submitted through the commission's online process may lead to a more formal inquiry under WAC 108-40-010 through 108-40-050 and/or 108-40-110.

(2) If a school has a pattern of well-founded complaints against it, the commission may consider the pattern of well-founded complaints in performance reports, the charter contract renewal process, expansion, transition to kindergarten, or other similar decisions about the school.