(1) When you apply for or get benefits, we send you letters to tell you about your case.

(2) If you speak another language and cannot read English, we send letters to you in your primary language.

(3) There are seven basic types of letters that we send to you:

(a) Withdrawals;

(b) Denials;

(c) Approvals;

(d) Requests;

(e) Changes;

(f) Terminations; and

(g) Other.