(1) Before closing your case, you will have an opportunity to discuss the decision with a DVR counselor. DVR notifies you in writing, or another method of communication as appropriate, about the reason DVR has made the decision to close your case.

(2) DVR will provide information about your rights to appeal DVR's decision and the client assistance program (CAP) so that you may seek assistance from CAP if you are dissatisfied with the determination.