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WAC 480-30-466
Credits or refunds as compensation in consumer complaints or problems.
Companies may offer customers a credit or refund as compensation for service quality problems, billing problems, or other problems experienced by the customer.
[Statutory Authority: RCW
80.01.040
,
81.04.160
,
81.12.050
,
81.68.030
, and
81.70.270
. WSR 06-13-006 (General Order No. R-533, Docket No. TC-020497), § 480-30-466, filed 6/8/06, effective 7/9/06.]