S-3969

AN ACT Relating to establishing performance measures and the setting of goals for earnings gains, job retention, access to benefits that support work and customer service for the WorkFirst program; adding new sections to chapter 74.08A RCW; and creating new sections.

BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF WASHINGTON:

NEW SECTION. Sec. 1. LEGISLATIVE INTENT AND FINDINGS. The legislature finds that the implementation of the Washington WorkFirst temporary assistance for needy families act has resulted in a substantial reduction in single-parent and two-parent family caseloads. The legislature also finds that many of the WorkFirst participants who have found unsubsidized paid employment are working in jobs that result in family incomes that are close to or below the federal poverty line. The legislature also finds that families who are living at or close to the federal poverty line have a higher risk of returning to public assistance and face many challenges in helping their children succeed in school and prepare for the jobs of the future. The legislature also finds that many families who should be receiving supportive benefits such as medicaid, child care, and food stamps are not receiving them.

It is the intent of the legislature to ensure that the WorkFirst program leads to substantial increases in hourly wages and quarterly earnings, and high levels of job retention. The legislature acknowledges that receipt of food stamps, medicaid, and child care benefits provide wage supports that can raise families' standard of living and prevent families from returning to cash assistance because they need health care, child care, or are hungry.

It is the intent of the legislature to adopt performance measures and goals for increases in hourly wages, quarterly earnings, job retention, and access to benefits that support work for WorkFirst participants who have entered unsubsidized paid employment. It is also the intent of the legislature to direct the department of social and health services to establish and meet customer service measures and goals for the WorkFirst program. These measures shall be used to assess the effectiveness of the WorkFirst program in promoting a rising standard of living, stable employment, and career advancement for WorkFirst participants who enter unsubsidized paid employment. It is the intent of the legislature that the program's performance in achieving these goals shall be published and made available to the legislature and the general public on a quarterly basis.

The legislature recognizes that many families who are working need supportive services such as medicaid, child care, and food stamps, and that the current structure of service delivery often requires families to miss work in order to get those services. Because one of the goals of the WorkFirst program is to support working families, the legislature intends for changes to be made in customer service and service delivery to ensure that working families can get services without missing work or jeopardizing their employment.

NEW SECTION. Sec. 2. REPORTS, AND PROGRAM GOALS AND PERFORMANCE MEASURES FOR EARNINGS GAINS. (1) The department of social and health services shall report the starting wages of all WorkFirst participants who have found unsubsidized paid employment on a quarterly basis.

(2) The legislature establishes the following median earnings gains goals for all WorkFirst participants who find unsubsidized paid employment:

(a) Five percent median earnings gain six months after employment;

(b) Fifteen percent median earnings gain one year after employment;

(d) Twenty-five percent median earnings gain three years after employment;

(e) Ten percent median earnings gain between the first and second year of employment; and

(f) Five percent median earnings gain between the second and third years of employment.

(3) The goals under subsection (2) of this section shall include both hourly wages and quarterly earnings and shall be measured and reported in the following manner:

(a) All WorkFirst participants who have found unsubsidized paid employment shall be included in the measurement of earnings gains. All of the wages used in these measures shall be adjusted for inflation using the federal consumer price index in order to ensure that the state is accurately assessing the inflation adjusted wage and earnings gains for former WorkFirst participants. The hours worked and quarterly earnings used to measure earnings gains and job retention shall be based on the wage files collected and maintained by the employment security department.

(b)(i) The hourly wage rate at employment is defined as the quarterly earnings for the first full calendar quarter after finding unsubsidized paid employment divided by the number of hours worked in that quarter.

(ii) The hourly wage rate at six months after employment is defined as the quarterly earnings in the third full calendar quarter after finding unsubsidized paid employment divided by the number of hours worked in that quarter.

(iii) The hourly wage rate at one year after employment is defined as the quarterly earnings in the fifth full calendar quarter after finding unsubsidized paid employment divided by the number of hours worked in that quarter.

(iv) The hourly wage rate at two years after employment is defined as the quarterly earnings in the ninth full calendar quarter after finding unsubsidized paid employment divided by the number of hours worked in that quarter.

(v) The hourly wage rate at three years after employment is defined as the quarterly earnings in the thirteenth full calendar quarter after finding unsubsidized paid employment divided by the number of hours worked in that quarter.

(c)(i) The quarterly earnings at employment are defined as the quarterly earnings in the first full calendar quarter after finding unsubsidized paid employment.

(ii) The quarterly earnings six months after employment are defined as the quarterly earnings in the third full calendar quarter after finding unsubsidized paid employment.

(iii) The quarterly earnings one year after employment are defined as the quarterly earnings in the fifth full calendar quarter after finding unsubsidized paid employment.

(iv) The quarterly earnings two years after employment are defined as the quarterly earnings in the ninth full calendar quarter after finding unsubsidized paid employment.

(v) The quarterly earnings three years after finding unsubsidized paid employment are defined as the quarterly earnings in the thirteenth full calendar quarter after finding unsubsidized paid employment.

(d) The percentage hourly wage gains or losses shall be calculated by dividing the:

(i) Hourly wage rate six months after employment by the hourly wage rate at employment;

(ii) Hourly wage rate one year after employment by the hourly wage rate at employment;

(iii) Hourly wage rate two years after employment by the hourly wage rate at employment;

(iv) Hourly wage rate three years after employment by the hourly wage rate at employment;

(v) Hourly wage rate two years after employment by the hourly wage rate at one year after employment; and

(vi) Hourly wage rate at three years after employment by the hourly wage rate two years after employment.

(e) The percentage quarterly wage gains or losses shall be calculated by dividing the:

(i) Quarterly earnings six months after employment by the quarterly earnings at employment;

(ii) Quarterly earnings one year after employment by the quarterly earnings at employment;

(iii) Quarterly earnings two years after employment by the quarterly earnings at employment;

(iv) Quarterly earnings three years after employment by the quarterly earnings at employment;

(v) Quarterly earnings two years after employment by the quarterly earnings at one year after employment; and

(vi) Quarterly earnings three years after employment by the quarterly earnings two years after employment.

(f) The median earnings gains for all hourly wages and quarterly earnings measures are defined as the midpoint of the distribution of the percentage earnings gains for all WorkFirst participants who found unsubsidized paid employment. This definition applies to both hourly wages and quarterly earnings gains.

(g) Participants for whom no earnings are reported in the third, fifth, ninth, or thirteenth quarters shall be excluded from the measure for that particular quarter. For example, if a participant has earnings in the first quarter but none in the fifth quarter, they will be excluded from the measure for the fifth quarter. The participant would still be included in the measures for subsequent quarters, the ninth or thirteenth during which they report earnings.

NEW SECTION. Sec. 3. PROGRAM GOALS AND PERFORMANCE MEASURES FOR JOB RETENTION. (1) The legislature establishes the following full-time and half-time employment and job retention goals for all WorkFirst participants who find unsubsidized paid employment:

(a) Sixty percent are working full-time one year after finding unsubsidized paid employment;

(b) Sixty-five percent are working full-time two years after finding unsubsidized paid employment;

(d) Seventy percent are working at least half-time one year after finding unsubsidized paid employment;

(e) Seventy-five percent are working at least half-time two years after finding unsubsidized paid employment; and

(f) Eighty percent are working at least half-time three years after finding unsubsidized paid employment.

(2) It is the intent of the legislature that the reports mandated in this act shall include all WorkFirst participants who have entered unsubsidized paid employment since the start of the WorkFirst program in July 1997.

(a) The employment security department shall publish on a quarterly basis a report that details the performance of the WorkFirst program in meeting the program goals of wage progression and job retention. These reports shall be submitted to the appropriate legislative committees and made available to the public each quarter. Given the legislature's goal of encouraging substantial increases in earnings and job retention, the department shall develop reports that track the performance of participants back to the start of the program in July 1997. These quarterly reports shall document the performance of each group of WorkFirst participants who enter unsubsidized paid employment based on the first quarter that they found unsubsidized paid employment after entering the WorkFirst program. For example, the WorkFirst participants who found employment in the third quarter of 1997 shall have their performance tracked over a three-year period. Each subsequent group of participants who found employment in the following quarters shall be tracked separately. Each quarterly report shall report separately on each group of participants who found unsubsidized paid employment in separate quarters.

(b) The employment security department shall submit its first report to the legislature by September 2, 2000. This initial report shall include earnings and job retention information on all WorkFirst participants who found unsubsidized paid employment since the start of the program in July 1997 through December 31, 1999.

(c) The department shall submit additional reports to the legislature on a quarterly basis on October 1st, January 1st, April 1st, and July 1st of each year using the methodology outlined in this act. Each report shall add new groups of WorkFirst participants who find unsubsidized paid employment in subsequent quarters.

(3) Definitions of full-time and half-time work are as follows:

(a) Working full time is defined as unsubsidized paid employment at least thirty-five hours per week and shall be determined by dividing the number of hours worked in the relevant calendar quarter by thirteen weeks. Working full time is also defined as attending school for nine or more credit hours or attending school for three or more credit hours and working part time.

(b) For the purposes of this section, working half time is defined as unsubsidized paid employment and/or job training at least twenty hours per week, or attending school for three or more credit hours, and shall be determined by dividing the number of hours worked in the relevant calendar quarter by thirteen weeks.

(c) Working full time or half time and working one, two, or three years after finding unsubsidized paid employment shall be measured in the fifth, ninth, and thirteenth full calendar quarters, respectively, after the WorkFirst participant entered unsubsidized paid employment.

(d) Attending school is defined only as participating in education and training provided by state-funded community and technical colleges. Student attendance data will be provided to the employment security department from the state board for community and technical colleges.

(e) All WorkFirst participants who enter unsubsidized paid employment shall be counted in the measures of working full time and working half time.

NEW SECTION. Sec. 4. ACCESS TO BENEFITS THAT SUPPORT WORK. (1) For the purposes of this section, the term "access to benefits ratio" means the number of families who leave the temporary assistance for needy families program or participate in the temporary assistance for needy families cash diversion program in a given quarter who, at the end of the following quarter, are enrolled, have declined in writing, or are ineligible for a substantive reason for each of the work support benefits identified in subsection (3) of this section divided by the total number of people who leave temporary assistance for needy families or participate in the temporary assistance for needy families cash diversion program in the given quarter.

(2) The legislature establishes the goal of a ninety-five percent access to benefits ratio.

(3) Work support benefits are defined as: Food stamps; medicaid for all family members; medicaid or state children's health insurance program for children; and child care assistance.

(4) Substantive reasons are required for determining families ineligible, and families must be notified of the reason for their ineligibility. Case files must contain documented evidence of ineligible status or written documentation that the client has declined the benefit. The termination reason code of other is not a substantive reason for determining families ineligible.

(5) Families who do not want to receive one of the benefits must decline it in writing after being educated about the differences between cash assistance and work support benefits, and must be told that the benefits are designed to support their employment.

(6) This measure is prospective. The department is not expected to measure the access to benefits ratio for those families who have left temporary assistance for needy families prior to the effective date of this act.

(7) The department shall report to the legislature on a quarterly basis and make available to the public the access to benefits ratio for each work support benefit. For each reason code, the number of families determined ineligible shall be listed. The first report shall be submitted to the legislature and made available to the general public by February 1, 2001.

(8) The access to benefits ratio for temporary assistance for needy families or temporary assistance for needy families cash diversion program participants in a given quarter shall be measured at the end of the quarter following the quarter during which the participants left temporary assistance for needy families or participated in the temporary assistance for needy families cash diversion program.

NEW SECTION. Sec. 5. In order to assess the degree to which eligible families continue to access work support benefits more than six months after leaving temporary assistance for needy families, the office of financial management shall update and expand the Washington population survey to obtain information about former temporary assistance for needy families recipients and other low-income families and their use of state subsidized health insurance, food stamps, child care subsidies, and the earned income tax credit. The office of financial management shall prepare a report every two years for the legislature and general public using information about family size and income that compares the number of families predicted to be eligible based on gross family income for each of these four benefits to the number of families actually using each of the four benefits. The report shall also identify factors affecting use of benefits such as racial categories, geographic regions, citizen status, and immigration history.

NEW SECTION. Sec. 6. CUSTOMER SERVICE PERFORMANCE MEASURES. The department shall convene a working group that includes stakeholders and recipients of public assistance to establish basic customer service performance measures and goals. The customer service measures and goals will seek to make support for working families a priority. Customer service measures shall include, but are not limited to: Hours of operation that allow working families to get services without missing work; streamlining requirements to make it easier for working families to begin and continue using supportive benefits; wait times; access to benefits that support work; access to job training and education; access to apprenticeships and preapprenticeship training programs; access to postemployment and job retention services; access to information about the earned income tax credit; and access to services for families with limited literacy or English skills, and families with special needs.

The department shall report to the legislature by January 2001 and make available to the public the establishment of customer service measures and goals, the process for agreeing on those measures and goals, and departmental action to assure the goals are being met. The department shall make a written report to the legislature on the ongoing attainment of customer service goals twice per year.

NEW SECTION. Sec. 7. Captions used in this act are not any part of the law.

NEW SECTION. Sec. 8. Sections 2 through 6 of this act are each added to chapter 74.08A RCW.