SB 6168 - DIGEST

(AS OF SENATE 2ND READING 2/9/00)

     Provides that the department shall not be allowed to use an automated telephone system for answering telephone calls placed to the department's primary public service phone numbers, during regular hours of operation, unless the automated telephone system provides, as the first menu option, an option that permits a caller to speak directly to an employee of the department, without listening to the entire recorded message.