Background: Managed care is a prepaid, comprehensive system of medical and health care delivery, including preventive, primary, specialty, and ancillary health services. Washington Apple Health is the Medicaid managed care program for low-income people in Washington. Washington Apple Health offers eligible families, children under age nineteen, pregnant women, and certain blind or disabled individuals, a complete medical benefits package.

The HCA establishes standards for managed care organizations that seek to contract to provide services to clients in the Washington Apple Health program. The standards include:

obtaining a certificate of registration from the Office of the Insurance Commissioner to provide the health care services;
accepting the HCA's managed care contract;
demonstrating the ability to meet the HCA's network and quality standards; and
being awarded a contract through a competitive process or an application process.

There are currently five managed care organizations participating in Washington Apple Health. The Washington Apple Health contract requires all contractors be accredited with the National Committee on Quality Assurance (NCQA). NCQA is a private, non-profit organization that maintains accreditation programs for several types of health care entities, including health plans, managed behavioral healthcare organizations, accountable care organizations, and wellness and health promotion programs.

Federal regulations set forth the parameters states must follow when conducting an external quality review (EQR) of its contracted managed care organizations (MCOs) and prepaid inpatient health plans (PIHPs). An EQR is the analysis and evaluation by an EQRO of aggregated information on quality, timeliness, and access to the health care services that an MCO or PIHP, or their contractors, furnish to Medicaid recipients.

Summary of Bill: The HCA is required to contract with an EQRO to compare managed care outcomes with those of other states. The EQRO must share its results with HCA, the Governor and the Legislature beginning November 2019.

Beginning in plan year 2020, Medicaid managed care funding is contingent upon ranking at or above the 50th percentile for areas measured by the EQRO. For each performance measure area where the MCO did not rank at or above the 50th percentile, the plan must submit 1 percent of its total appropriated funding back to HCA.

HCA will notify MCOs of any required remittances by January 30th for the preceding plan year.

HCA may waive these performance requirements for an MCO if there is an adequate reason for missing the target. This may be done once every five years.

Staff Summary of Public Testimony: PRO: We need to look at the way are managed care organizations are delivering care. We need to make sure we are getting suitable and available care to all of our citizens. I believe there are some improvements we can make to the bill to address the technical challenges. We can not sit by and see rates increase by nearly 9 percent, but care that falls below the 50th percentile.

OTHER: We share an interest in assuring there is accountable care from the managed care plans. We have five managed care plans. We require them to be NCQA accredited. This looks at 56 different performance measures and looks at these against quality, access, and timeliness of care. We have an EQRO that does an independent review. We also have TEAMonitor that looks at plans annually. Beginning in 2017, we have a withhold that started out at 1 percent and has now gone up to 1.5 percent of plan per member per month costs. Plans have to earn this back by performing against quality measures. This is a way to motivate plans to do better. We do have concerns about the 1 percent of premium withhold that falls below the 50th percentile. We would like to work with you because this is something that would not be deemed to be actuarially sound. This is something that is required by our federal authorizing environment. We understand the concerns. We see the HEDIS measures as an opportunity for continuous learning. Managed care organizations have various opportunities for learning and process improvement plans (PIPs). We have looked at ways to improve prenatal care, how to get women into needed care, and how to do this when we do not know the client is pregnant. We have offered various incentives such as free car seats and breast pumps. We take quality improvement and continuous learning seriously. The nine performance measures in our contracts are effective. We support the intent of this bill, but we need to work on the language. Our experience is with integrated care in southwest Washington. We have managed our 23 assigned inpatient beds at Western State Hospital and have managed these down to 16 as a result of discharge planning and appropriate diversion into the community. We have also improved our immunization rates for adolescents. Withholding is an important tool with providers in value-based purchasing (VBP) contracting. The state currently requires 70 percent of contracts to be VBP contracts. Amerigroup has over 80 percent. We work with clients on access and getting clients into the care they need. We support Section 1 and the outcomes outlined there. We have concerns with Section 2 being a duplication of the quality review process. We also have a concern with remitting one percent as opposed to withholding at the beginning. We are concerned with how this is structured, but we like the policy.