Individuals with developmental disabilities and older adults having long-term care needs may receive services from the Department of Social and Health Services (DSHS).  DSHS administers the state's Medicaid long-term services and supports program.  To qualify for the program, an individual must meet certain functional and financial criteria.  In most cases, DSHS conducts the initial assessment used to make eligibility determinations.  There are instances where DSHS will contract with certain community based organizations to provide initial assessments for specific ethnic populations.  Once an individual is eligible for services they may choose to receive long-term care in their own home, an assisted living facility, an adult day center, an adult family homes, or a skilled nursing facility.

DSHS contracts with the state's 13 Area Agencies on Aging (AAA) to provide case management services to clients who are 18 and older and choose to receive care in their own home.  Case management services include establishing the client's plan of care, monitoring the client's needs and the caregiver's performance, and reassessing and reauthorizing services.  DSHS must assess the degree and quality of the case management provided by each AAA.

DSHS is allowed to contract with a federally recognized Indian Tribe to determine eligibility, including assessments and reassessments, authorize and reauthorize services, and perform case management functions for Medicaid long-term services and supports clients within the tribe's regional authority.  The case management duties and performance assessment for the tribes are the same as the case management duties and performance assessment for AAAs.