In 2003, legislation was enacted to create 211 as the official state dialing code for public access to information and referral for health and human services and information about access to services after a disaster. The Washington Information Network (WIN) 211 is a 501(c)(3) corporation that administers the program. WIN 211 awards grants to approved organizations to provide 211 services across the state. Currently, there are eight regional providers.
Whole WA. WIN 211 is to develop and implement a data resource tool, which is to include a mobile application, Whole WA, assisting users in accessing state and private resources and services. Before a state agency, department, or funded program that provides health and human services establishes a new public community resource database, internet-based directory, or mobile application, they are to consult with WIN 211 about accessing the resource through Whole WA to ensure there is no duplication of service or cost to the state.
WIN 211 is to convene a Whole WA advisory group composed of experts, interested parties, and other similar stakeholders. The purpose of the advisory group is to develop a plan and framework for launching the resource data tool, including a web portal and mobile application to make public and private resources more accessible. The resource data tool is to be launched by January 1, 2025, at which time the advisory group is dissolved.