PDFWAC 388-412-0040

Can I get my benefits replaced?

Under certain conditions, we may replace your benefits.
(1) You may get either your EBT cash or food assistance, or both replaced if:
(a) We make a mistake that causes you to lose benefits;
(b) The EBT card mailed to you is stolen from the mail, you never had the ability to use the benefits, and you lost benefits;
(c) You left a drug or alcohol treatment facility on or before the 15th of the month and the facility does not have enough food assistance benefits in their EBT account for one-half of the allotment that they owe you;
(d) Your EBT benefits that were recently deposited into an inactive EBT account were canceled by mistake; or
(e) The food that your household purchased with food assistance benefits was destroyed in a household disaster or misfortune; and
(i) You reported the loss to the department within 10 days from the date of the loss; and
(ii) You submitted a signed statement attesting to the household's loss within 10 days from the date the loss was reported.
(iii) We replace the amount of your loss up to a one-month benefit amount.
(iv) There is no limit to the number of replacements for food destroyed in a household misfortune.
(f) Your food benefits were stolen, despite your EBT card being in your possession, via card skimming, cloning, or other similar fraudulent method between October 1, 2022, and September 30, 2024; and
(i) The head of household of your assistance unit submitted a completed and signed claim within 30 days of discovering the loss; and
(ii) You have not already received two food replacements in the current federal fiscal year.
(iii) We replace the amount of your loss or the amount of twice your food assistance allotment that was issued immediately prior to the date of the theft, whichever is less.
(iv) Retroactive claims for food assistance stolen between October 1, 2022, and August 22, 2023, must be reported no later than October 22, 2023.
(v) Replacement of benefits stolen via card skimming, cloning, or other similar method is contingent upon federal approval.
(g) Your cash benefits were stolen, despite your EBT card being in your possession, via card skimming, cloning, or other similar fraudulent method on or after July 1, 2024; and
(i) The head of household of your assistance unit submitted a completed and signed claim within 30 days of discovering the loss; and
(ii) You have not already received two cash replacements in the current federal fiscal year; and
(iii) You received cash benefits through one of these programs: temporary assistance for needy families (TANF), state family assistance (SFA), pregnant women assistance (PWA), refugee cash assistance (RCA), or aged, blind, or disabled (ABD) cash assistance.
(iv) We replace the amount of your loss or the amount of twice your cash assistance allotment that was issued immediately prior to the date of the theft, whichever is less.
(v) Replacement of cash benefits stolen via card skimming, cloning, or other similar method will end on September 30, 2024, or on the date that the federal government ends the requirement that food benefits must be replaced, whichever is later.
(vi) Replacement of cash benefits stolen via card skimming, cloning, or other similar method will end if state funds appropriated for this purpose are exhausted.
(2) We will not replace your benefits if:
(a) We decided that your request is fraudulent or skimming is not validated;
(b) Your EBT card was lost, stolen, or misplaced except for (1)(b) of this section;
(c) You are pending an administrative hearing decision regarding a denial of replacement benefits. You have the right to an administrative hearing if your request for replacement benefits is denied; or
(d) You received disaster supplemental nutrition assistance program (D-SNAP) benefits for the same month you requested a replacement for food assistance.
(3) It is your responsibility to keep track of your household's EBT card.
(a) If you have multiple EBT cards replaced, we may suspect you to be trafficking benefits as described under WAC 388-412-0046 (2)(d).
(b) If we suspect trafficking, we will refer your case for investigation by the office of fraud and accountability. Persons trafficking in food assistance benefits may be subject to fines, disqualification from food assistance, and legal action including criminal prosecution.
[Statutory Authority: RCW 43.20A.550, 74.04.050, 74.04.055, 74.04.057, 74.04.500, 74.04.510, 74.08A.120, 74.08.090, 2024 c 376, and 7 C.F.R. 274.6 (a)(4). WSR 24-14-081, § 388-412-0040, filed 6/28/24, effective 8/1/24. Statutory Authority: RCW 74.04.050, 74.04.055, 74.04.057, 74.04.500, 74.04.510, 74.08.090, 74.08A.120, and P.L. 117-328, Title IV, Sec. 501. WSR 23-23-129, § 388-412-0040, filed 11/17/23, effective 12/18/23. Statutory Authority: RCW 74.04.050, 74.04.055, 74.04.057, 74.08.090, 74.04.510, 74.04.770, 74.12.260, 74.08.580, 9.91.142, 7 C.F.R. 273.16, the Food and Nutrition Act of 2008 as amended and 42 U.S.C. 601a; and 2011 c 42. WSR 11-19-047, § 388-412-0040, filed 9/13/11, effective 10/14/11. Statutory Authority: RCW 74.04.050, 74.04.055, 74.04.057, 74.04.510, and 74.08.090. WSR 09-21-009, § 388-412-0040, filed 10/8/09, effective 11/15/09. Statutory Authority: RCW 74.04.050, 74.04.055, 74.04.057, and 74.04.510. WSR 08-14-047, § 388-412-0040, filed 6/24/08, effective 7/25/08; WSR 03-22-038, § 388-412-0040, filed 10/28/03, effective 12/1/03. Statutory Authority: RCW 74.04.510 and 74.08.090. WSR 01-18-054, § 388-412-0040, filed 8/30/01, effective 9/30/01. Statutory Authority: RCW 74.04.050, 74.04.055, 74.04.057 and 74.08.090. WSR 98-16-044, § 388-412-0040, filed 7/31/98, effective 9/1/98.]