Title of Rule and Other Identifying Information: Chapter 480-15 WAC, Household goods carriers, this rule making would
amend language in rules relating to household goods carrier
permits and advertisement to implement the 2009 legislature's
THIS RULE IS BEING PROPOSED UNDER AN EXPEDITED RULE-MAKING PROCESS THAT WILL ELIMINATE THE NEED FOR THE AGENCY TO HOLD PUBLIC HEARINGS, PREPARE A SMALL BUSINESS ECONOMIC IMPACT STATEMENT, OR PROVIDE RESPONSES TO THE CRITERIA FOR A SIGNIFICANT LEGISLATIVE RULE. IF YOU OBJECT TO THIS USE OF THE EXPEDITED RULE-MAKING PROCESS, YOU MUST EXPRESS YOUR OBJECTIONS IN WRITING AND THEY MUST BE SENT TO Executive Director and Secretary, Docket TV-091038, Washington Utilities and Transportation Commission, P.O. Box 47250, Olympia, WA 98504-7250 , AND RECEIVED BY November 23, 2009.
Purpose of the Proposal and Its Anticipated Effects, Including Any Changes in Existing Rules: Chapter 480-15 WAC contains rules for household goods carriers. The rules cover the intrastate transportation of household goods and set out the requirements for permits, insurance coverage, safety, and consumer protection for loss and damage claims and complaints.
The 2009 legislature passed HB 1536, relating to advertisements and permits for household goods carriers. HB 1536 became effective July 26, 2009.
HB 1536 bans household goods carriers from advertising services without first obtaining a valid permit from the commission; increases the penalty up to five thousand dollars for operating as a mover without a permit and up to ten thousand dollars for operating in violation of a cease and desist order; and, requires carriers to show their permit number, physical address and telephone number in all advertising.
Reasons Supporting Proposal: The proposed rules will implement legislative changes to chapter 81.80 RCW affecting household goods carriers in Washington.
Statutory Authority for Adoption: RCW 80.01.040 and 81.04.160.
Statute Being Implemented: Chapter 94, Laws of 2009 (HB 1536).
Rule is not necessitated by federal law, federal or state court decision.
Name of Proponent: Washington utilities and transportation commission, governmental.
Name of Agency Personnel Responsible for Drafting: Vicki Elliott, Policy Specialist, 1300 South Evergreen Park Drive S.W., Olympia, WA 98504-7250, (360) 664-1119; Implementation and Enforcement: David W. Danner, Executive Director and Secretary, 1300 South Evergreen Park Drive S.W., Olympia, WA 98504-7250, (360) 664-1208.
September 23, 2009
David W. Danner
AMENDATORY SECTION(Amending Docket TV-070466, General Order R-547, filed 12/27/07, effective 1/27/08)
WAC 480-15-020 Definitions. For the purpose of this chapter, the words, terms, and phrases in this section have the following meaning:
Accessorial services: Any service provided by a household goods carrier that supplements, or is incidental to, the transportation of household goods. Examples include packing, unpacking, wrapping or protecting a portion of the shipment or providing special equipment or services such as hoisting.
Agent: A permitted carrier, who, under the provisions of a formal written agreement, performs services on behalf of another permitted carrier.
Application docket: A commission publication listing applications requesting operating authority.
Authority: The rights granted to a carrier to transport household goods.
Cancellation: An act by the commission to terminate a household goods carrier's authority.
Carrier or household goods carrier: A ((
performing household goods moves)) person who transports for
compensation, by motor vehicle within this state, or who
advertises, solicits, offers, or enters into an agreement to
transport household goods.
Commission: The Washington utilities and transportation commission.
Customer: Anyone who hires a household goods carrier.
Engaging in business as a household goods carrier: Transporting household goods for compensation, by motor vehicle within this state, or advertising, soliciting, offering, or entering into an agreement to transport household goods.
(a) Nonbinding estimate: The written estimate the carrier gives to the customer in advance of the move. A nonbinding estimate is not binding on the mover. The final charges will be based upon the actual cost of the move and the services provided, although a carrier may not charge more than twenty-five percent over the nonbinding estimate.
(b) Binding estimate: The written estimate the carrier gives to the customer in advance of the move, signed by the carrier and the customer, and by which both the carrier and customer are bound. The carrier may not charge any amount other than the binding estimate and the customer must pay the amount of the binding estimate.
(c) Supplemental estimate: An amendment to the original nonbinding estimate, necessary when the circumstances of a move change in a way from the original written estimate that increases the cost of the move.
Filing: Any application, petition, tariff proposal, annual report, comment, complaint, pleading or other document submitted to the commission.
Household goods: The personal effects and property used, or to be used, in a residence when transported or arranged to be transported between residences or between a residence and a storage facility with the intent to later transport to a residence or when referenced in connection with advertising, soliciting, offering, or entering into an agreement for such transportation. Transportation of the goods must be arranged and paid for by the customer or by another individual, company or organization on behalf of the customer.
Local move: A move taking place within the limits of a city or town or moves where the shipment is transported fifty-five miles or less.
Long distance move: A move where the shipment is transported fifty-six miles or more.
Motor vehicle or vehicle: Any motor truck, tractor or other self-propelled vehicle, any trailer, semi-trailer or any combination of such vehicles moving as a single unit.
Permit: A document issued by the commission describing the authority granted to a household goods carrier.
Person: Any individual, firm, corporation, company, or partnership.
Shipment: A load of household goods moved by a carrier from a single residence or as a single transaction.
State: The state of Washington.
Suspension also includes suspend, suspended, suspending: An act by the commission to withhold temporarily a household goods carrier's authority.
Tariff: A publication containing rates and charges carriers must assess on shipments of household goods and the rules that govern how rates and charges are assessed.
[Statutory Authority: RCW 80.01.040, 80.04.160, 81.04.250, 81.28.040, 81.80.120, 81.80.130 and 81.80.290. 08-02-049 (Docket TV-070466, General Order R-547), § 480-15-020, filed 12/27/07, effective 1/27/08. Statutory Authority: RCW 81.04.160, 81.04.250, 81.28.040, 81.80.090, 81.80.120, 81.80.130, 81.80.290, 81.80.211, and 80.01.040. 00-14-010 (General Order No. R-471, Docket No. TV-991559), § 480-15-020, filed 6/27/00, effective 7/28/00. Statutory Authority: RCW 81.04.160 and 80.01.040. 99-01-077 (Order R-454, Docket No. TV-971477), § 480-15-020, filed 12/15/98, effective 1/15/99.]
(1) RCW 81.04.110 allows the commission to file a complaint and hold a hearing.
(2) RCW 81.04.260 allows the commission to file in court for an immediate injunction for violations of law, commission rule, order, direction or requirement of the commission.
(3) RCW 81.04.380 allows penalties against public service companies of up to one thousand dollars for each violation for each day the violation occurs or continues to occur.
(4) RCW 81.04.387 allows penalties against corporations, other than public service companies, of up to one thousand dollars for each offense.
(5) RCW 81.04.390 provides that violations may be treated as misdemeanors.
(6) RCW 81.04.405 allows penalties of one hundred dollars for each violation for each day the violation occurs or continues to occur. These penalties are issued through a penalty assessment with a fifteen-day response period.
(7) RCW 81.04.510 ((
and 81.80.070)) allows the commission
to issue cease and desist orders against a carrier operating
without a permit.
(8) Section 4(5), chapter 94, Laws of 2009 (HB 1536), allows a penalty of up to ten thousand dollars per violation for any person who engages in business as a household goods carrier in violation of a cease and desist order.
(9) RCW 81.80.280 allows the commission to cancel, suspend, alter, or amend a permit for violations of federal or state law, or commission rule.
(9) RCW 81.80.070 also)) (10) Section 4(4), chapter 94,
Laws of 2009 (HB 1536), allows a penalty of (( one thousand
five hundred)) up to five thousand dollars to any carrier
operating without a permit. If the basis for the violation is
advertising, each advertisement reproduced, broadcast, or
displayed via a particular medium constitutes a separate
(10))) (11) RCW 81.80.355 provides that advertising
without a permit may be treated as a misdemeanor.
(11))) (12) RCW 81.80.357 allows a penalty of five
hundred dollars for each violation when a carrier does not
include its permit number, physical address, and telephone
number in its advertisements.
(12))) (13) WAC 480-120-172 allows a telecommunications
company to disconnect a customer's service if that service is
used for illegal purposes, such as operating without a permit
issued by the commission.
[Statutory Authority: RCW 80.01.040, 80.04.160, 81.04.250, 81.28.040, 81.80.120, 81.80.130 and 81.80.290. 08-02-049 (Docket TV-070466, General Order R-547), § 480-15-145, filed 12/27/07, effective 1/27/08.]
(1) Under RCW 81.80.040(1), a carrier does not need a permit to operate exclusively between points within the limits of a city or town with a population of less than ten thousand, unless it borders a city or town with a population of greater than ten thousand.
(2) Under RCW 81.80.040(2), a carrier does not need a permit to operate exclusively between points within a city with a population between ten thousand and thirty thousand if the commission has issued an order exempting transportation within that city from regulation. As of June 2007, these cities included:
(a) Cities of Mountlake Terrace and Mercer Island, exempted by commission General Orders 178, effective March 3, 1965, and R-66, effective May 8, 1974.
(b) City of Ellensburg, exempted by commission General Order 199, effective April 17, 1968)), or before advertising, soliciting, offering, or entering into an agreement to transport household goods.
[Statutory Authority: RCW 80.01.040, 80.04.160, 81.04.250, 81.28.040, 81.80.120, 81.80.130 and 81.80.290. 08-02-049 (Docket TV-070466, General Order R-547), § 480-15-180, filed 12/27/07, effective 1/27/08. Statutory Authority: RCW 81.04.160 and 80.01.040. 99-01-077 (Order R-454, Docket No. TV-971477), § 480-15-180, filed 12/15/98, effective 1/15/99.]
(a) Failing to file an annual report or pay required regulatory fees.
(b) Failing to correct, within the time frame specified in the suspension order, all conditions that led to the suspension of a permit.
(c) Failing or refusing to comply with applicable laws and commission rules pertaining to operations of household goods carriers, including safety requirements set in law or rule.
(d) Failing to supply information necessary to the commission for the performance of its regulatory functions when the commission requests the carrier to do so.
(e) Submitting false, misleading or inaccurate information.
(f) Allowing others to transport goods under the carrier's permit authority.
(g) Operating in a manner that constitutes unfair or deceptive business practices.
(h) Committing fraud.
(2) The commission will hold a hearing prior to canceling a permit unless the permit is subject to cancellation because the carrier failed, within the time frame specified by a suspension order, to correct the causes of the suspension. In that case:
(a) The commission will send the carrier notice of the date the commission will cancel a permit. The commission will enter an order canceling the permit thirty days after the service date of the notice.
(b) A carrier may contest the cancellation of its permit by requesting a hearing or brief adjudicative proceeding. Chapter 480-07 WAC describes the procedures for such hearings.
(3) When the commission has canceled a household goods carrier permit, the carrier must, when directed by the commission, provide notice to every customer that its permit has been canceled, and provide proof of such notice to the commission.
(4) If the permit is canceled and the carrier corrects all conditions that led to cancellation of the permit, the carrier may apply for reinstatement.
(a) To reinstate the permit within thirty days of cancellation, the carrier must file an application for reinstatement and pay the applicable reinstatement fees as stated in WAC 480-15-230.
(b) If the carrier files an application for reinstatement after thirty days of cancellation, the application will be considered in all aspects to be an application for new authority and will be subject to all terms and conditions specified in WAC 480-15-240 for new entrants.
[Statutory Authority: RCW 80.01.040, 80.04.160, 81.04.250, 81.28.040, 81.80.120, 81.80.130 and 81.80.290. 08-02-049 (Docket TV-070466, General Order R-547), § 480-15-450, filed 12/27/07, effective 1/27/08. Statutory Authority: RCW 81.04.160 and 80.01.040. 99-01-077 (Order R-454, Docket No. TV-971477), § 480-15-450, filed 12/15/98, effective 1/15/99.]
(a) Advertisements in telephone books, newspapers, correspondence, cards, or any other written document.
(b) Signs, posters or similar displays.
(c) Web sites or other on-line advertising.
(2) Advertisements may not be misleading, false or deceptive.
(3) Radio or television advertising need not contain the carrier's permit number if the carrier provides its permit number, physical address, and telephone number to the person selling the advertisement and it is recorded in the advertising contract.
(4) Carriers may advertise services provided as an agent of, or connecting carrier to, another household goods carrier if they include the name and permit number of the other household goods carrier in their advertising.
(4))) (5) No person may falsify a permit number or use
a false or inaccurate permit number in connection with any
advertisement, solicitation or any form of identification as
an authorized household goods carrier.
(6) Carriers may not advertise services or rates and charges that conflict with those in the tariff.
[Statutory Authority: RCW 80.01.040, 80.04.160, 81.04.250, 81.28.040, 81.80.120, 81.80.130 and 81.80.290. 08-02-049 (Docket TV-070466, General Order R-547), § 480-15-610, filed 12/27/07, effective 1/27/08. Statutory Authority: RCW 81.04.160 and 80.01.040. 99-01-077 (Order R-454, Docket No. TV-971477), § 480-15-610, filed 12/15/98, effective 1/15/99.]